Shipping policy

Shipping Policy

Last updated: 05/10.2026

Thank you for shopping with Chloe's Boutique. Here's everything you need to know about how we ship your order.

1. Where we ship

We currently ship to addresses in the United States.

2. Order processing time

Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day. During busy periods, such as sales and holidays, processing may take a little longer.

3. Delivery time

Your order ships from our supplier's warehouse in China After your order is processed, estimated delivery times to the US are: 7 - 20 days.

These are estimates, not guarantees. Delivery times begin once your order has shipped, not when it was placed, and can be affected by carriers, customs and weather.

4. Order tracking

When your order ships, we'll email you a tracking number. Please allow 24 to 72 hours for tracking information to update. If your tracking doesn't update after 7 business days, contact us.

5. Multiple items and split shipments

If you order several items, they may ship separately and arrive on different days, sometimes with separate tracking numbers. You won't pay extra shipping for this.

6. Customs, duties and taxes

 All duties and import taxes are included in the price you pay at checkout. You won't be charged anything extra on delivery.

7. Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible at mvretail@outlook.be We can only change an address before your order has shipped.

8. Delayed, lost or damaged packages

  • Delayed: If your order hasn't arrived after 20 business days from the shipping date, contact us and we'll look into it with the carrier.
  • Marked delivered but not received: Please check around your property, with neighbors and with your local post office, then contact us within 14 days.
  • Lost or damaged in transit: Email us with your order number and photos (if damaged) within 7 to 14 days of delivery. We'll arrange a replacement or refund where applicable.

9. Returns

For returns and refunds, please see our Return & Refund Policy.

10. Contact us

Questions about your order or delivery? Email mvretail@outlook.be. We usually reply within 1 to 3 business days.