Refund policy

Return & Refund Policy

Last updated: 05/10/2026

At Chloe's Boutique, we want you to love what you order. If something isn't right, you can return it within 30 days of delivery.

1. Returns

Eligibility
To be eligible for a return, your item must be:

  • Returned within 30 days of the delivery date
  • Unworn, unwashed and in its original condition
  • With all original tags attached
  • In its original packaging

Items we can't accept back

  • Items worn, washed, altered or damaged after delivery
  • Items marked "Final Sale" at the time of purchase
  • Gift cards

How to start a return

  1. Email us at mvretail@outlook.be within 30 days of delivery.
  2. Include your order number, the item(s) you'd like to return and the reason.
  3. We'll reply within 1 to 3 business days with return instructions and the return address.
  4. Pack the item securely and ship it to the address we give you.

Please do not send items back without contacting us first. Returns sent to the wrong address may not be accepted.

Return shipping
Customers are responsible for return shipping costs, unless the item is damaged, defective or incorrect (see section 4). We recommend using a tracked shipping service and keeping your tracking number and receipt, as we can't be responsible for returns that don't reach us. Original shipping fees are non-refundable.

2. Refunds

Once we receive and inspect your return, we'll email you to confirm. If it's approved, your refund will be issued to your original payment method within 5 to 10 business days. Depending on your bank or card provider, it may take additional time to appear on your statement.

We'll refund the price of the item(s). If your return doesn't meet the conditions above, we may refuse the refund or offer a partial refund, and we'll let you know why.

Late or missing refunds
If you haven't received your refund after the time stated above:

  1. Check your bank account or card statement again.
  2. Contact your card provider, as processing can take a few days.
  3. Still no refund? Email us at mvretail@outlook.be .

3. Damaged, defective or incorrect items

If your item arrives damaged, defective or not what you ordered, please email us at mvretail@outlook.be within 7 to 14 days of delivery with your order number and clear photos. We'll arrange a replacement or a full refund, and we'll cover the return shipping if a return is needed.

4. Order cancellations

You can cancel an order before it ships by emailing us as soon as possible. Once an order has shipped, it can't be cancelled, but you can return it under this policy once it arrives.

5. Lost or delayed packages

If your tracking shows your order delivered but you haven't received it, please first check with neighbors and your local post office, then contact us within 14 days. We'll help investigate with the carrier.

6. Contact us

Questions about your return or refund? Email mvretail@outlook.be. We typically reply within 1 to 3 business days.